Managing an Intranet Redevelopment

Managing an Intranet Redevelopment

During my employment at Southside Christian College (SCC), I identified that the staff intranet required a complete overhaul, aesthetically and functionally. The existing intranet was a loose collection of web pages, most with simple links to PDF documents or external websites. The project aimed to provide a well-structured and easily maintained intranet, with effective site navigation and additional functionality. Completed for academic credit, project managing this intranet redevelopment required excellent verbal and written communication, organisational, influencing and collaboration skills. Over six months, this project required regular meetings with both the project team and my academic supervisor to ensure all participants were kept informed of the project’s progress. Interviews with a range of staff members helped determine general information needs and examined how staff used the current intranet. Key staff were both observed and interviewed to determine their information needs and current intranet usage. I used an information architecture technique known as ‘card sorting’ to establish patterns of usage and common requirements, with the resulting data analysis informing both the site structure and navigation. Staff who were to maintain the site had one-on-one training sessions with me, while I provided a general training session for remaining staff once the site was launched. For the project to be successful, it was vital that I create and manage a team of relevant stakeholders who would drive the project, including the Marketing Coordinator, the IT Administrator, and the Finance Manager. During meetings, I ensured that team members had equal opportunity to contribute ideas, a factor that facilitated the project’s success. Overall, feedback from project team members and other staff, both during the project...
Implementing a new Library Management System

Implementing a new Library Management System

In 1993, Logan went to tender to replace its Library Management System (LMS). Implementing the replacement system involved a lengthy change management process due to its impact on the entire library service, including over 70 staff across 6 branches and over 100 terminals. The implementation team, of which I was a key member, followed a change management process similar to Prosci’s recent model. In order to prepare for, manage and embed the change, the implementation team ensured that individual stakeholders: were aware of the need for a new LMS, supported the change, participated as appropriate for their specific roles, provided feedback and were trained in the use of the new system. My primary roles in this project, and its associated change management process, included evaluating and shortlisting tender responses; communicating with colleagues and vendors to ensure a smooth transition between systems for library staff and patrons; testing the application software to ensure compliance; verifying the data to ensure accurate conversion; writing procedural documentation; training staff in the new system’s use and providing refresher training, if required, to embed the...
Undergraduate Days

Undergraduate Days

After graduating from high school I completed a Bachelor of Science degree, majoring in Organic Chemistry and Biochemistry, at the University of Queensland. After spending a year doing biomedical research I decided to alter my career path and enrolled in the Graduate Diploma in Library Science at what was then the Queensland Institute of Technology (now QUT). During this course I discovered a talent for working with computers and my first professional position was as a Library Computer Consultant for Softlink Australia (a well known school library software...
Early Professional Career

Early Professional Career

During my time as the Systems Librarian for Logan City Council I felt the need to increase my technical knowledge and enquired about the Graduate Diploma in Computing Science offered at QUT. Discovering that I lacked a particular entry requirement, completion of an undergraduate computer science subject, I was directed by the course coordinator to a TAFE subject in Pascal that he would accept as an equivalent. Consequently I enrolled in an Associate Diploma of Business (Computing) in order to complete this subject. I was allowed to concurrently complete its prerequisites (Problem Analysis Techniques and Algorithm Design) and found the lecturer so good that when I discovered he was teaching C++ the following semester, I enrolled in that as well! Having satisfied the entry requirements for QUT, I enrolled part-time in the Graduate Diploma in Computing Science as I was working full-time as well. The Library had gone to tender to replace our Library Management Software and I found that a number of the subjects tied in nicely with the tender project – for example, Data Communications and Systems Analysis and Design. I was also able to receive academic credit for a work-related project providing procedural documentation for both library staff and...
Further Study

Further Study

Returning to the workforce after some years as a stay-at-home mum, I decided to go back to university and upgrade my Library qualifications. Receiving credit for previous qualifications meant that I only had to complete 6 subjects and graduated with a Masters of Information Technology (Library and Information Science) on 20 July 2010. View my complete academic record for all QUT qualifications. Having become interested in web design, information architecture and content management systems through my Master’s studies, I am currently developing my skills in these areas through Learn Web Development and attending meetings of the Brisbane Web Design Meetup Group and the Web Content Managers’...
Microsoft Software

Microsoft Software

I have used the following Microsoft software extensively and obtained certification as a Microsoft Office Master in 2013: Access, Excel, Money, Outlook, PowerPoint, Publisher, SharePoint, Word Diary of a Millennium Lady: 2000 – 2004 Intended initially for the members of Gateway Craft Group, this womens’ diary, with a focus on craft, was produced for 5 years. Prepared using Microsoft Publisher and printed by Worldwide Online (South Brisbane), the diary was full of humour, inspiration, recipes, and craft ideas. This is the final Diary of a Millennium Lady. It is best viewed whole page, two-up, with cover page to display during...